Privacy Policy
Last updated: September 2026
At Willowvale Road, we value your privacy and want you to feel comfortable with how your personal information is handled.
This Privacy Policy explains what information we may collect when you visit our website, place an order, make an enquiry or otherwise interact with Willowvale Road, and how that information may be used.
Information we collect
Depending on how you interact with Willowvale Road, we may collect information including:
your name;
email address;
telephone number;
billing and shipping address;
order and purchase information;
details provided as part of a bespoke, personalised, wedding or event enquiry;
correspondence between you and Willowvale Road;
information you provide when subscribing to our mailing list; and
information about how you use our website.
We collect information that is reasonably necessary to provide our products and services and operate our website.
Our website and Squarespace
The Willowvale Road website is hosted by Squarespace.
When you visit our website, place an order, submit a form or create a customer account, certain information may be collected and processed through Squarespace so that it can provide website hosting, ecommerce and related services to us.
This may include information such as your:
name;
email address;
telephone number;
billing and shipping address;
order details; and
information about your interaction with our website.
Squarespace may also collect information about visitors to our website for its own purposes, including website usage and technical information.
For more information about how Squarespace handles personal information, please refer to the Squarespace Privacy Policy.
How we use your information
We may use your personal information to:
process and fulfil your order;
arrange shipping and delivery;
communicate with you about your purchase;
provide customer service;
respond to enquiries;
prepare quotes for bespoke, personalised, wedding or event orders;
manage returns, store credits or other remedies;
maintain appropriate business and transaction records;
improve our products and customer experience;
understand how visitors use our website;
protect against fraudulent or suspicious activity; and
send marketing communications where you have chosen to receive them.
We do not sell your personal information.
Payments
Payments made through the Willowvale Road website are processed using payment services connected with our Squarespace website.
When you make a purchase, payment information may be provided directly to the relevant payment processor.
Willowvale Road does not generally receive or store your complete credit or debit card details.
Payment providers process your information in accordance with their own privacy policies and security practices.
Shipping and delivery
To fulfil your order, we may provide information such as your name, shipping address, email address and telephone number to postal, courier or delivery providers where reasonably necessary.
These providers may handle your information in accordance with their own privacy policies.
Customer accounts
If customer accounts are enabled on our website and you choose to create one, information associated with your account may be stored through Squarespace.
This may include your:
name;
email address;
billing and shipping addresses;
telephone number; and
order history.
This information allows us and Squarespace to provide account functionality, facilitate checkout and assist with customer service.
Website analytics
Our website may use Squarespace Analytics to help us understand how visitors use Willowvale Road.
Analytics may provide information such as:
pages viewed;
website traffic;
referring websites or sources;
general visitor activity;
purchases and sales activity; and
how visitors navigate and interact with the website.
We use this information to understand how our website is performing and improve the customer experience.
Cookies
Our Squarespace website uses cookies and similar technologies.
Cookies may be used to:
allow the website to function correctly;
remember preferences;
support shopping cart and checkout functionality;
understand how visitors use the website;
measure website performance; and
provide other features offered through Squarespace.
Some cookies may be necessary for the operation of the website, while others may relate to analytics or additional functionality.
You may be able to manage cookies through your browser settings and, where available, the cookie preferences offered through our website.
Please note that disabling certain cookies may affect how some parts of the website function.
Marketing communications
If you choose to subscribe to Willowvale Road marketing communications, we may use your name and email address to send you news, product releases, offers and other updates.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing will not prevent us from contacting you when reasonably necessary regarding an order or enquiry.
Other service providers
We may share limited personal information with trusted service providers where reasonably necessary to operate Willowvale Road.
These may include:
Squarespace;
payment processors;
postal and courier companies;
email and marketing providers;
analytics providers; and
professional advisers or other service providers where required.
We only share information that is reasonably necessary for those services or where disclosure is otherwise required or authorised by law.
Overseas processing
Squarespace and some of the other technology providers used by Willowvale Road may operate or store information outside Australia.
As a result, your personal information may be processed or stored in countries outside Australia as part of providing these services.
The handling of information by those third-party providers is also subject to their own privacy policies and security practices.
Keeping your information secure
We take reasonable steps to protect the personal information under our control from misuse, loss, unauthorised access, modification or disclosure.
We also rely on the security measures provided by Squarespace and other trusted service providers used to operate our website and process transactions.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How long we keep information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected.
This may include retaining order and transaction records for business, taxation, accounting, dispute resolution and other legal purposes.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
Accessing or correcting your information
If you would like to request access to personal information Willowvale Road holds about you, or believe your information is inaccurate or out of date, please contact us.
We will take reasonable steps to respond to your request and correct information where appropriate.
Privacy enquiries and complaints
If you have any questions or concerns about how Willowvale Road handles your personal information, please contact us at:
Willowvale Road
admin.willowvaleroad@gmail.com
We will take privacy concerns seriously and aim to respond within a reasonable timeframe.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Willowvale Road, our website, the services we use or applicable legal requirements.
The latest version will be available on our website together with the date it was last updated.